/* ================================================================
   🎫 CSS SUPPORT CLIENT
   ================================================================ */

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;
    background: #f8fafc;
    color: #1e293b;
    line-height: 1.6;
}

/* ================================================================
   📱 HEADER
   ================================================================ */
.support-header {
    background: white;
    border-bottom: 2px solid #e2e8f0;
    padding: 16px 24px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    position: sticky;
    top: 0;
    z-index: 100;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
}

.header-left {
    display: flex;
    align-items: center;
    gap: 16px;
}

.header-left h1 {
    font-size: 22px;
    font-weight: 700;
    color: #1e293b;
    display: flex;
    align-items: center;
    gap: 10px;
}

.header-left h1 i {
    width: 28px;
    height: 28px;
    color: #3b82f6;
}

.header-right {
    display: flex;
    align-items: center;
    gap: 16px;
}

.user-email {
    font-size: 14px;
    color: #64748b;
    font-weight: 500;
}

.btn-back {
    padding: 8px;
    background: white;
    border: 2px solid #e2e8f0;
    border-radius: 8px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.btn-back i {
    width: 20px;
    height: 20px;
    color: #64748b;
}

.btn-back:hover {
    border-color: #3b82f6;
    transform: translateX(-2px);
}

.btn-back:hover i {
    color: #3b82f6;
}

.btn-icon {
    padding: 8px;
    background: white;
    border: 2px solid #e2e8f0;
    border-radius: 8px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
}

.btn-icon i {
    width: 20px;
    height: 20px;
    color: #64748b;
}

.btn-icon:hover {
    border-color: #ef4444;
    background: #fef2f2;
}

.btn-icon:hover i {
    color: #ef4444;
}

/* ================================================================
   📦 CONTAINER
   ================================================================ */
.support-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 32px 24px;
}

/* ================================================================
   📢 INFO BANNER
   ================================================================ */
.info-banner {
    background: linear-gradient(135deg, #eff6ff 0%, #dbeafe 100%);
    border: 2px solid #93c5fd;
    border-radius: 12px;
    padding: 20px;
    margin-bottom: 32px;
    display: flex;
    gap: 16px;
    align-items: start;
}

.info-banner i {
    width: 24px;
    height: 24px;
    color: #3b82f6;
    flex-shrink: 0;
    margin-top: 2px;
}

.info-banner strong {
    display: block;
    font-size: 16px;
    color: #1e40af;
    margin-bottom: 4px;
}

.info-banner p {
    font-size: 14px;
    color: #475569;
    margin: 0;
}

/* ================================================================
   📝 SECTION HEADERS
   ================================================================ */
.section-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 24px;
}

.section-header h2 {
    font-size: 20px;
    font-weight: 700;
    color: #1e293b;
    display: flex;
    align-items: center;
    gap: 10px;
}

.section-header h2 i {
    width: 24px;
    height: 24px;
    color: #3b82f6;
}

.ticket-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 28px;
    height: 28px;
    padding: 0 10px;
    background: #3b82f6;
    color: white;
    border-radius: 14px;
    font-size: 13px;
    font-weight: 600;
}

.filters {
    display: flex;
    gap: 12px;
}

.filter-select {
    padding: 10px 16px;
    border: 2px solid #e2e8f0;
    border-radius: 8px;
    font-size: 14px;
    color: #475569;
    background: white;
    cursor: pointer;
    transition: border-color 0.2s;
}

.filter-select:hover {
    border-color: #cbd5e1;
}

.filter-select:focus {
    outline: none;
    border-color: #3b82f6;
}

/* ================================================================
   📝 FORMULAIRE CRÉATION TICKET
   ================================================================ */
.create-ticket-section {
    background: white;
    border-radius: 16px;
    padding: 32px;
    margin-bottom: 32px;
    box-shadow: 0 2px 12px rgba(0, 0, 0, 0.06);
}

.ticket-form {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.form-row {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 20px;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.form-group label {
    font-size: 14px;
    font-weight: 600;
    color: #1e293b;
    display: flex;
    align-items: center;
    gap: 6px;
}

.form-group label i {
    width: 16px;
    height: 16px;
    color: #64748b;
}

.form-group input,
.form-group select,
.form-group textarea {
    padding: 12px 16px;
    border: 2px solid #e2e8f0;
    border-radius: 8px;
    font-size: 15px;
    font-family: inherit;
    color: #1e293b;
    background: white;
    transition: all 0.2s;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
}

.form-group textarea {
    resize: vertical;
    min-height: 120px;
}

.char-count {
    font-size: 12px;
    color: #94a3b8;
    text-align: right;
}

.form-actions {
    display: flex;
    gap: 12px;
    justify-content: flex-end;
    margin-top: 8px;
}

.btn-primary,
.btn-secondary {
    padding: 12px 24px;
    border: none;
    border-radius: 8px;
    font-size: 15px;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    transition: all 0.2s;
}

.btn-primary {
    background: #3b82f6;
    color: white;
}

.btn-primary:hover {
    background: #2563eb;
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(59, 130, 246, 0.3);
}

.btn-primary:active {
    transform: translateY(0);
}

.btn-primary i,
.btn-secondary i {
    width: 18px;
    height: 18px;
}

.btn-secondary {
    background: #f1f5f9;
    color: #64748b;
}

.btn-secondary:hover {
    background: #e2e8f0;
    color: #475569;
}

/* ================================================================
   🎫 LISTE TICKETS
   ================================================================ */
.tickets-list-section {
    margin-bottom: 32px;
}

.tickets-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(350px, 1fr));
    gap: 20px;
}

.ticket-card {
    background: white;
    border-radius: 12px;
    padding: 24px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
    cursor: pointer;
    transition: all 0.2s;
    border: 2px solid transparent;
    position: relative;
}

.ticket-card.has-notification {
    border-color: #3b82f6;
    box-shadow: 0 4px 16px rgba(59, 130, 246, 0.2);
}

.ticket-card.has-notification::before {
    content: '';
    position: absolute;
    top: -8px;
    right: -8px;
    width: 16px;
    height: 16px;
    background: #ef4444;
    border-radius: 50%;
    border: 3px solid white;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% {
        opacity: 1;
        transform: scale(1);
    }
    50% {
        opacity: 0.7;
        transform: scale(1.1);
    }
}

.ticket-card:hover {
    border-color: #3b82f6;
    transform: translateY(-4px);
    box-shadow: 0 8px 20px rgba(59, 130, 246, 0.15);
}

.ticket-card-header {
    display: flex;
    justify-content: space-between;
    align-items: start;
    margin-bottom: 12px;
}

.ticket-id {
    font-size: 13px;
    font-weight: 700;
    color: #3b82f6;
    background: #eff6ff;
    padding: 4px 12px;
    border-radius: 6px;
    display: flex;
    align-items: center;
    gap: 6px;
}

.notification-dot {
    font-size: 14px;
    animation: bounce 1s infinite;
}

@keyframes bounce {
    0%, 100% { transform: translateY(0); }
    50% { transform: translateY(-3px); }
}

.ticket-badges {
    display: flex;
    gap: 6px;
    align-items: center;
}

.btn-delete-ticket {
    background: transparent;
    border: none;
    color: #ef4444;
    cursor: pointer;
    padding: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 4px;
    transition: all 0.2s;
    margin-left: 6px;
}

.btn-delete-ticket:hover {
    background: #fee2e2;
    transform: scale(1.1);
}

.btn-delete-ticket i {
    width: 16px;
    height: 16px;
}

.badge {
    padding: 4px 10px;
    border-radius: 6px;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.badge.priority-critique {
    background: #fee2e2;
    color: #dc2626;
}

.badge.priority-haute {
    background: #fed7aa;
    color: #ea580c;
}

.badge.priority-normale {
    background: #dbeafe;
    color: #2563eb;
}

.badge.status-ouvert {
    background: #dbeafe;
    color: #1e40af;
}

.badge.status-en_cours {
    background: #fef3c7;
    color: #b45309;
}

.badge.status-en_attente_client {
    background: #fce7f3;
    color: #be185d;
}

.badge.status-resolu {
    background: #d1fae5;
    color: #065f46;
}

.badge.status-ferme {
    background: #f1f5f9;
    color: #475569;
}

.ticket-title {
    font-size: 17px;
    font-weight: 600;
    color: #1e293b;
    margin-bottom: 10px;
    line-height: 1.4;
}

.ticket-description {
    font-size: 14px;
    color: #64748b;
    line-height: 1.6;
    margin-bottom: 16px;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding-top: 16px;
    border-top: 1px solid #f1f5f9;
}

.ticket-category {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    color: #64748b;
}

.ticket-category i {
    width: 14px;
    height: 14px;
}

.ticket-date {
    font-size: 12px;
    color: #94a3b8;
}

/* ================================================================
   ❓ FAQ
   ================================================================ */
.faq-section {
    margin-bottom: 32px;
}

.faq-section h2 {
    font-size: 20px;
    font-weight: 700;
    color: #1e293b;
    margin-bottom: 24px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.faq-section h2 i {
    width: 24px;
    height: 24px;
    color: #3b82f6;
}

.faq-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 20px;
}

.faq-item {
    background: white;
    border-radius: 12px;
    padding: 24px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
    transition: all 0.2s;
}

.faq-item:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.faq-icon {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, #eff6ff, #dbeafe);
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 16px;
}

.faq-icon i {
    width: 24px;
    height: 24px;
    color: #3b82f6;
}

.faq-item h3 {
    font-size: 16px;
    font-weight: 600;
    color: #1e293b;
    margin-bottom: 8px;
}

.faq-item p {
    font-size: 14px;
    color: #64748b;
    line-height: 1.5;
}

/* ================================================================
   🪟 MODAL
   ================================================================ */
.modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    z-index: 9999;
    align-items: center;
    justify-content: center;
}

.modal.active {
    display: flex;
}

.modal-backdrop {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.6);
}

.modal-content {
    background: white;
    border-radius: 16px;
    max-width: 700px;
    width: 90%;
    max-height: 85vh;
    overflow-y: auto;
    padding: 32px;
    position: relative;
    z-index: 1;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
}

.modal-close {
    position: absolute;
    top: 16px;
    right: 16px;
    background: #f1f5f9;
    border: none;
    border-radius: 8px;
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all 0.2s;
}

.modal-close:hover {
    background: #e2e8f0;
    transform: scale(1.1);
}

.modal-close i {
    width: 20px;
    height: 20px;
    color: #64748b;
}

.ticket-detail-header {
    margin-bottom: 24px;
}

.ticket-detail-title {
    font-size: 24px;
    font-weight: 700;
    color: #1e293b;
    margin-bottom: 16px;
    line-height: 1.3;
}

.ticket-detail-meta {
    display: flex;
    gap: 20px;
    flex-wrap: wrap;
    margin-bottom: 16px;
}

.meta-item {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 14px;
    color: #64748b;
}

.meta-item i {
    width: 16px;
    height: 16px;
}

.meta-value {
    font-weight: 600;
    color: #1e293b;
}

.ticket-detail-description {
    background: #f8fafc;
    padding: 20px;
    border-radius: 12px;
    font-size: 15px;
    color: #475569;
    line-height: 1.8;
    white-space: pre-wrap;
    margin-bottom: 24px;
}

/* ================================================================
   💬 CONVERSATION SECTION - Messages chat style
   ================================================================ */
.conversation-section {
    max-height: 500px;
    overflow-y: auto;
    padding: 16px;
    background: #f8fafc;
    border-radius: 12px;
    margin-bottom: 24px;
}

.conversation-message {
    margin-bottom: 20px;
    animation: slideIn 0.3s ease;
}

.conversation-message.client {
    padding: 16px;
    background: #eff6ff;
    border-left: 4px solid #3b82f6;
    border-radius: 8px;
}

.conversation-message.client-reply {
    padding: 16px;
    background: #dbeafe;
    border-left: 4px solid #2563eb;
    border-radius: 8px;
    margin-left: 40px;
}

.conversation-message.support {
    padding: 16px;
    background: #f0fdf4;
    border-left: 4px solid #10b981;
    border-radius: 8px;
    margin-right: 40px;
}

.conversation-message.support.ai {
    border-left-color: #f59e0b;
    background: #fffbeb;
    margin-right: 40px;
}

.message-label {
    font-size: 12px;
    font-weight: 600;
    color: #64748b;
    margin-bottom: 8px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.conversation-message.client .message-label,
.conversation-message.client-reply .message-label {
    color: #1e40af;
}

.conversation-message.support .message-label {
    color: #065f46;
}

.conversation-message.support.ai .message-label {
    color: #92400e;
}

.message-content {
    font-size: 15px;
    color: #1e293b;
    line-height: 1.6;
    margin-bottom: 8px;
    white-space: pre-wrap;
}

.message-time {
    font-size: 12px;
    color: #94a3b8;
}

.no-response {
    text-align: center;
    padding: 40px;
    color: #94a3b8;
}

.no-response i {
    width: 48px;
    height: 48px;
    margin-bottom: 12px;
    opacity: 0.3;
}

.no-response p {
    font-size: 14px;
    margin: 0;
}

.new-response-badge {
    background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
    color: white;
    padding: 12px 20px;
    border-radius: 8px;
    text-align: center;
    font-weight: 600;
    margin-bottom: 20px;
    animation: slideDown 0.3s ease;
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.response-section {
    border-top: 2px solid #e2e8f0;
    padding-top: 24px;
}

.response-section h3 {
    font-size: 18px;
    font-weight: 600;
    color: #1e293b;
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.response-section h3 i {
    width: 20px;
    height: 20px;
    color: #3b82f6;
}

.response-form textarea {
    width: 100%;
    padding: 16px;
    border: 2px solid #e2e8f0;
    border-radius: 12px;
    font-size: 15px;
    font-family: inherit;
    resize: vertical;
    min-height: 120px;
    margin-bottom: 12px;
}

.response-form textarea:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
}

/* ================================================================
   💬 SECTION RÉPONSE CLIENT
   ================================================================ */
.reply-section {
    background: #f8fafc;
    border: 2px solid #e2e8f0;
    border-radius: 12px;
    padding: 20px;
    margin-top: 24px;
}

.reply-section h4 {
    font-size: 16px;
    font-weight: 600;
    color: #1e293b;
}

.reply-section textarea {
    width: 100%;
    padding: 12px;
    border: 2px solid #e2e8f0;
    border-radius: 8px;
    font-family: inherit;
    font-size: 14px;
    resize: vertical;
    min-height: 100px;
    transition: all 0.2s;
}

.reply-section textarea:focus {
    outline: none;
    border-color: #3b82f6;
    box-shadow: 0 0 0 4px rgba(59, 130, 246, 0.1);
}

.reply-section button {
    padding: 10px 20px;
    background: #3b82f6;
    color: white;
    border: none;
    border-radius: 8px;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    transition: all 0.2s;
}

.reply-section button:hover {
    background: #2563eb;
    transform: translateY(-1px);
}

.reply-section button:disabled {
    opacity: 0.5;
    cursor: not-allowed;
    transform: none;
}

.rating-section {
    background: #fef9e7;
    border: 2px solid #fde047;
    border-radius: 12px;
    padding: 20px;
    margin-bottom: 24px;
}

.rating-section h4 {
    font-size: 16px;
    font-weight: 600;
    color: #713f12;
    margin-bottom: 12px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.rating-section h4 i {
    width: 18px;
    height: 18px;
    color: #ca8a04;
}

.rating-stars {
    display: flex;
    gap: 8px;
    margin-bottom: 8px;
}

.star {
    cursor: pointer;
    transition: transform 0.2s;
}

.star i {
    width: 32px;
    height: 32px;
    color: #cbd5e1;
}

.star:hover i,
.star.active i {
    color: #fbbf24;
}

.star:hover {
    transform: scale(1.2);
}

/* ================================================================
   🍞 TOAST
   ================================================================ */
.toast {
    position: fixed;
    bottom: 32px;
    right: 32px;
    background: white;
    padding: 16px 24px;
    border-radius: 12px;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
    display: none;
    align-items: center;
    gap: 12px;
    z-index: 10000;
    border: 2px solid #10b981;
}

.toast.show {
    display: flex;
    animation: slideIn 0.3s ease-out;
}

.toast i {
    width: 24px;
    height: 24px;
    color: #10b981;
}

.toast span {
    font-size: 15px;
    font-weight: 500;
    color: #1e293b;
}

@keyframes slideIn {
    from {
        transform: translateX(400px);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

/* ================================================================
   ⏳ LOADING STATE
   ================================================================ */
.loading-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 60px 20px;
    color: #94a3b8;
}

.spinner {
    width: 40px;
    height: 40px;
    border: 4px solid #e2e8f0;
    border-top-color: #3b82f6;
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
    margin-bottom: 16px;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: #94a3b8;
}

.empty-state i {
    width: 64px;
    height: 64px;
    color: #cbd5e1;
    margin-bottom: 16px;
}

.empty-state p {
    font-size: 15px;
}

/* ================================================================
   📱 RESPONSIVE
   ================================================================ */
@media (max-width: 768px) {
    .support-header {
        padding: 12px 16px;
    }
    
    .header-left h1 {
        font-size: 18px;
    }
    
    .user-email {
        display: none;
    }
    
    .support-container {
        padding: 20px 16px;
    }
    
    .create-ticket-section {
        padding: 20px;
    }
    
    .form-row {
        grid-template-columns: 1fr;
    }
    
    .tickets-grid {
        grid-template-columns: 1fr;
    }
    
    .faq-grid {
        grid-template-columns: 1fr;
    }
    
    .modal-content {
        width: 95%;
        padding: 24px;
    }
    
    .section-header {
        flex-direction: column;
        align-items: start;
        gap: 12px;
    }
    
    .toast {
        bottom: 16px;
        right: 16px;
        left: 16px;
    }
}

@media (max-width: 480px) {
    .ticket-card {
        padding: 16px;
    }
    
    .form-actions {
        flex-direction: column-reverse;
    }
    
    .btn-primary,
    .btn-secondary {
        width: 100%;
        justify-content: center;
    }
}